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Guide

Device Data Removal Guide

Follow these steps before shipping your device to protect your data and ensure you receive payment.

Devices with an active activation lock (Find My iPhone or Google Factory Reset Protection) cannot be paid out. Please complete these steps before shipping your device to us.

  1. Back up your device via iCloud or Finder/iTunes.
  2. Go to Settings > [Your Name] > Find My, and turn off Find My iPhone. You'll need your Apple ID password.
  3. Go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings.
  4. Confirm your device shows the initial 'Hello' setup screen — this means it's fully erased and unlocked.
  5. Remove your SIM card before shipping, if applicable.

Need help with a specific device? Contact our support team and we'll walk you through it.